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Terms and Conditions

TRADE XPRESS 14-Day Money Back Guarantee Program

*The TRADE XPRESS 14-Day Money Back Guarantee is eligible on vehicles within a 14-day period after a buyer takes possession. Vehicles within the 14-day period that have accumulated 50 miles or more are not eligible under the program. Vehicle must have no material damage and must be in the same condition as was presented at the time of taking possession as evidenced by the TRADE X condition report. Buyer must take possession and delivery of vehicle(s) in order to proceed with a claim under the TRADE XPRESS 14-Day Money Back Guarantee Program. Upon request for coverage under the TRADE XPRESS 14-Day Money Back Guarantee through the completion of the Registration Form on www.tradexport.com, the buyer will be provided instructions through telephone contact for the return of the vehicle to a TRADE X-approved facility. Upon arrival of the vehicle, TRADE X and/or its Affiliate will perform a complete vehicle inspection and condition report to ensure and confirm accuracy of vehicle condition as well as a lien check to ensure the vehicle is unencumbered. Upon confirmation of the vehicle’s original condition, mileage allowance, a CARFAX report, and that accompanying items are present (keys, manuals, accessories, floor mats, etc), and the vehicle has not been offered for sale at any online wholesale or digital auction, the buyer will be notified of approval, less any replacement fees for same if applicable. The buyer will be required to provide the vehicle’s title in order to receive a refund of the vehicle’s original purchase price, minus applicable non-refundable physical/online auction fees and/or replacement fees. Aftermarket accessories installed by the buyer during the time of ownership may render the vehicle ineligible for coverage under the program. Replacement of keys, floor mats, manuals and/or any accessories are the buyer’s responsibility and will be deducted from the program’s refund payment. Buyer is responsible for return transportation fees to the closest TRADE X-approved facility. Vehicles specially ordered for the buyer and/or not sold through a participating auction partner are non-refundable. The TRADE XPRESS 14-Day Money Back Guarantee is available to buyers once per 12-month period commencing with a buyer’s first claim. Further restrictions may apply and program refunds are at the sole discretion of TRADE X. Contact your TRADE X account representative or email customersupport@tradexport.com for details. E. & O. E.